Im very sorry for not answering sooner. We replied to you via email as well, here's what we sent:

Dear Chong,

Grega here from SharpEdge, thank you for your messages. I am very sorry that we haven't replied on time, this is not how we normally operate. I know it is very annoying when a company doesn't answer your emails.

I checked why this happened. Your first email went to spam, so we didn't see it. We received your second message on Dec 12, but due to the increased number of emails we received during this holiday period, we didn't get to it yet (as it was communicated via the auto-reply you received from us).

Let's get to the main issue - the wrongly sent item. I'm sorry for the mistake. Normally we would make an exchange of products, but in the meantime we sold out on the 4-sided leather strop. If you would still like to receive the set you ordered, we can let you know once we receive it back in stock.

For the wrong set you received, you are welcome to keep it free of charge as our apology for the late answer. I issued a refund for the Strop & Polish Pro set, you should receive it in the next few days.

Please let me know if this works for you, and if you'd like to be informed once we receive the Pro set back in stock.

Best,
Grega