Shipping & Returns

Shipping Information

Shipping rates

10€ flat rate worldwide
FREE shipping on all orders over 300€

We ship worldwide using DHL Express.

Exceptions:

🇬🇧 United Kingdom - shipping to UK costs 15€. All orders are shipped with DHL Express/UPS Saver (2-3 business days). Shipping to UK costs more in order to comply with the Offensive Weapons Act 2019, which states that any order containing a blade needs to be signed by an adult (over 18 years old) at delivery. No order containing a blade can be delivered to a PO box, left unattended or in a safe place. Free shipping on orders over 300€.
🇷🇺 Russia - DHL can only deliver to business addresses (currently not available). We can ship to private, residential addresses via EMS postal service where the shipping cost is 40€ (or more, depending on the weight). We do not offer free shipping to Russia.
🇱🇧 Lebanon - DHL charges an additional fee for shipments to Lebanon, therefore we have to charge 40€ for shipping. Free shipping does not apply, but we offer a reduced shipping rate of 20€ for all orders over 300€.
🇺🇦 Ukraine - DHL charges an additional fee for shipments to Ukraine, therefore we have to charge40€ for shipping. Free shipping does not apply, but we offer a reduced shipping rate of 20€ for all orders over 300€.
🇮🇱 Israel - DHL charges an additional fee for shipments to Israel, therefore we have to charge 60€ for shipping. Free shipping does not apply, but we offer a reduced shipping rate of 30€ for all orders over 300€.
🇲🇦 Morocco - Due to local regulations, most kitchen knives with blades ≥ 12.7 cm (5") require an official import license (licence d’importation d’armes blanches). Without this license, DHL Express will not accept such shipments, and Moroccan customs may seize the goods. Smaller knives (under 12.7 cm / 5") are not explicitly restricted by law, but DHL may still treat all knives as prohibited. We recommend checking with your local customs office before placing an order.

All orders will be processed in EUR during checkout.

Duties and import taxes PAID ✅

We cover ALL duties and import taxes, including your local VAT. We want to make your shopping experience as smooth as possible, so we take care of any taxes and duties for you. All our prices are final. The price you see at checkout is the final price, no hidden costs.

We ship all orders DDP (duties & taxes paid). This means you will not be charged for any import fees and taxes (including VAT).

NOTE: Due to local import legislations, exceptions apply for shipments to Turkey (for orders over 30€), Kyrgyzstan, North Macedonia, Georgia, and Ukraine. We will contact you once you place the order and offer an alternative solution.

Delivery Times

Our office and warehouse are based in Europe, so we ship all orders from Europe with DHL Express. We normally dispatch orders within 1 business day.

Europe: 1-2 business days
US & Canada: 2-4 business days
Rest of World: 3-5 business days

Uniqueness of Products

Japanese kitchen knives in our store, together with our own SharpEdge wooden products, are handmade from natural materials. Slight variations in color, texture, weight, and other dimensions are possible. We try to give a good photographic representation of our products, however, computer screen resolution and colors do vary, so products might not look exactly as they are seen on screen.

Return Policy

Our return policy lasts 30 days (60 days in November and December). If more than 30 days have gone by since the day you received your order, we can’t offer you a refund or exchange.

Holiday Gift Returns
Orders placed in November and December enjoy a 60-day return policy in case the gift recipient may wish to make a return.

Submit Return Request

To be eligible for a return, products must be unused and in the same condition that you received them, including the original packaging.

You can submit a return request here:

Submit Return Request

Log in with the email you used for placing the order.
Select the order you wish to return.
Click on "Request return" and select the items you wish to return.
Submit a return.

Return Costs

We charge a return shipping fee of €10,00 which will be deducted from your refund.

If the item(s) arrived damaged, not as advertised, if the product has a manufacturing issue, or if you received a wrong item, you will not be charged for the return shipping cost. First, submit a Return Request, then send us a photos/video of the damaged item (without it, we won't be able to accept your return).

☝️ Please note: Japanese kitchen knives are handmade from natural materials. Slight variations in color, texture, weight, and other dimensions are possible. We try to give a good photographic representation of our products, however, computer screen resolution and colors do vary, so products might not look exactly as they are seen on screen.

Return Shipping

Once your return request is approved, you will receive instructions on how to ship the returned items. A prepaid return shipping label will be provided.

Shipping cost are non-refundable unless the received items were damaged during shipping, the product has a manufacturing issue, or if you received a wrong item.

If you wish to return items with your preferred shipping service, contact us after you have initiated a return.

Refunds

Once your return is received and inspected, we notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 3-5 business days.

Non-returnable Items

Engraved knives or any other custom-made products are not eligible for returns, except in the following cases:

The knife was damaged during shipping.
You received the wrong product.

Exchanges

It is possible to exchange a returned item for another item, but we first need to receive the returned item. After you have initiated a return request, contact us if you wish to make an exchange.

Order Cancellations

To cancel your order before we ship it out (normally the next business day), contact us immediately at fulfillment@sharpedgeshop.com.

We will refund you for the full amount, including shipping costs. If we already shipped your order, submit a Return Request once you receive the items.

Questions?

For any questions or concerns, contact us. Our support team will be happy to assist.