Shipping & Returns
Shipping rates
→ 10€ flat rate to 50+ countries
→ FREE shipping on orders over 300€ (exceptions apply)
We ship worldwide with DHL Express. Find your destination in the table below to see your shipping rate.
| Destination | Orders under 300€ | Orders over 300€ |
|---|---|---|
| Europe, United States and selected countries | 10€ | Free |
Show all 50+ countries Hide countriesAlbania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Chile, Colombia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United States, Vatican City |
||
| United Kingdom Adult signature required on delivery |
15€ | Free |
| Ukraine | 40€ | 20€ |
| Israel, Lebanon | 60€ | 30€ |
| Slovenia |
5€ |
Free (from 100€) |
| Croatia | 7€ | Free |
| All other countries | 50€ | 30€ |
| Russia & Morocco | We currently do not ship to Russia or Morocco | |
Duties and taxes
|
Duties and import taxes PAID ✅ We cover all duties and import taxes*, including your local VAT. To keep your shopping experience simple and transparent, we handle all taxes and fees for you. The price shown at checkout is the final price—no hidden costs, no surprises. Exceptions:
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Delivery Times
Our office and warehouse are based in Europe, so we ship all orders from Europe with DHL Express. We normally dispatch orders within 1 business day.
- Europe: 1-2 business days
- US & Canada: 2-4 business days
- Rest of World: 3-5 business days
Uniqueness of Products
Japanese kitchen knives in our store, together with our own SharpEdge wooden products, are handmade from natural materials. Slight variations in color, texture, weight, and other dimensions are possible. We try to give a good photographic representation of our products, however, computer screen resolution and colors do vary, so products might not look exactly as they are seen on screen.
Return Policy
Our return policy lasts 30 days (60 days in November and December). If more than 30 days have gone by since the day you received your order, we can’t offer you a refund or exchange.
Holiday Gift Returns
Orders placed in November and December enjoy a 60-day return policy in case the gift recipient may wish to make a return.
Submit Return Request
Products must be returned in their original packaging to qualify for a full refund. Normal handling and inspection doesn't affect your refund — if an item shows signs of actual use, we'll deduct its diminished value from your refund, assessed individually for each return.
You can submit a return request here:
- Log in with the email you used for placing the order.
- Select the order you wish to return.
- Click on "Request return" and select the items you wish to return.
- Submit a return.
Return Costs
We charge a return shipping fee of €10,00 which will be deducted from your refund.
If the item(s) arrived damaged, not as advertised, if the product has a manufacturing issue, or if you received a wrong item, you will not be charged for the return shipping cost. Please don't use the item if it arrived damaged. First, submit a Return Request (reason: damaged item), then send us a photos/video of the damaged item (without it, we won't be able to accept your return).
! Please note: Japanese kitchen knives are handmade from natural materials. Slight variations in color, texture, weight, and other dimensions are possible. We try to give a good photographic representation of our products, however, computer screen resolution and colors do vary, so products might not look exactly as they are seen on screen.
Return Shipping
Once your return request is approved, you will receive instructions on how to ship the returned items and create a prepaid return shipping label.
Shipping costs are non-refundable unless the received items were damaged during shipping, the product has a manufacturing issue, or you received a wrong item.
If you wish to return items with your preferred shipping service, contact us after you have initiated a return.
Refunds
Once your return is received and inspected, we'll email you with the outcome, including any diminished-value deduction if applicable. Refunds are processed to your original payment method within 3–5 business days.
Non-returnable Items
Engraved knives are not eligible for returns, except in the following cases:
- The knife was damaged during shipping.
- You received the wrong product.
Gift Wrapping and handle fitting are a non-refundable service. Once selected and completed, the cost of service cannot be refunded, even in the event of a return or cancellation.
Exchanges
You can exchange a returned item for something else, but we need to receive the original item first. After you've submitted a return request, contact us and let us know what you'd like instead. If there's a price difference, we'll send you a payment link to cover it — if a refund is due instead, we'll issue it following our standard refund process.
Order Cancellations
You can cancel your order yourself in your account as long as we haven't shipped it out yet (normally the next business day). Log in, select the order and click "Cancel order" – please do it as soon as possible.
We will refund you for the full amount, including shipping costs. If we already shipped your order, submit a Return Request once you receive the items.
! Please note: orders with an engraved knife or a knife assembled to order (e.g. a custom handle from our Configurator) can't be cancelled once the knife has been engraved or assembled.
Questions?
For any questions or concerns, contact us. Our support team will be happy to assist.
Contact us