Our return policy lasts 30 days. If more than 30 days have gone by since the day you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email to firstname.lastname@example.org in case you would like to return/replace purchased products.
We carefully inspect every item before we send it to you, but it is out of our reach if something happens during transport. In case of defective products, we will refund you the full amount, including shipping fees.
Before we process your order (we usually do that within 1 business day), you can cancel your order and we will refund you for the full amount, including shipping costs. Simply reply to our Order confirmation email, or contact us at email@example.com.
Once your order is processed (meaning: handed over for shipping), you can still cancel your order, however you will first need to receive your ordered items and then send them back to us to receive a refund (minus the shipping costs). Click here for our returns shipping address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We carefully examine every product before it is shipped, but we can't guarantee if products get damaged during transportation. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with detailed instructions.
Shipping of returns
The easiest way to return your items is to contact us and we will organize a DHL courier to pick them up at your desired location and time. We have discounted shipping rates so in most cases, this way will be the cheapest. We will inform you of the exact shipping cost before we send the courier.
Shipping costs are non-refundable unless the received items were damaged during transport. If you receive a refund, the cost of return shipping will be deducted from your refund.
Of course, you can ship your items to our office with your preferred service. If so, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item(s).
SharpEdge (OsterRob d.o.o.)
Trzaska cesta 2