Shipping & Returns

Shipping information

>> Shipping rates

  • 10€ - flat worldwide rate with DHL Express (express delivery, 2-5 business days).
  • FREE - all orders over 300€ (DHL Express).

Exceptions:

  • United Kingdom - shipping to UK costs 15€. All orders are shipped with UPS Express (2-3 business days). Shipping to UK costs more in order to comply with the Offensive Weapons Act 2019 which states that any order containing a blade needs to be signed by an adult (over 18 years old) at delivery. No order containing a blade can be delivered to a PO box, left unattended or in a safe place. Free shipping on orders over 300€.
  • Russia - DHL can only deliver to business addresses (currently not available). We can ship to private, residential addresses via EMS postal service where the shipping cost is €40 (or more, depending on the weight). We do not offer free shipping to Russia.

All orders will be processed in EUR during checkout.

Duties and import taxes

We cover ALL duties and import taxes, including your local VAT, regardless of your location. We want to make your shopping experience as smooth as possible, so we take care of any taxes and duties for you. All our prices are final. The price you see at checkout is the final price, no hidden costs.

We ship all orders DDP (duties & taxes paid). This means you will not be charged for any import fees and taxes (including VAT).


>> Delivery time
Our office and warehouse is based in Europe, so we ship all orders from Europe with DHL Express. We normally dispatch orders within 1 business day.

  • Europe: 1-2 business days
  • US & Canada: 2-4 business days
  • Rest of World: 3-5 business days

>> Uniqueness of Products
Japanese kitchen knives in our store, together with our own, SharpEdge wooden products are handmade from natural materials. Slight variations in color, texture, weight and other dimensions are possible. We try to give a good photographic representation of our products, however computer screen resolution and colors do vary, so products might not look exactly as they are seen on screen.

Returns policy

Our return policy lasts 30 days. If more than 30 days have gone by since the day you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at support@sharpedgeshop.com in case you would like to return/replace purchased products.

We carefully inspect every item before shipping it to you, but it is out of our reach if something happens during transport. In case of defective products, we will refund you the full amount, including shipping fees.

>> Cancellations
Before we process your order (we usually do that within 1 business day), you can cancel your order and we will refund you for the full amount, including shipping costs. Simply reply to our Order confirmation email, or contact us at support@sharpedgeshop.com.

Once your order is processed (meaning: handed over for shipping), you can still cancel your order, however you will first need to receive your ordered items and then send them back to us to receive a refund (minus the shipping costs). Click here for our returns shipping address.

>> Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

>> Exchanges
We carefully examine every product before it is shipped, but we can't guarantee if products get damaged during transportation. If you need to exchange it for the same item, email us at support@sharpedgeshop.com and we will provide you with detailed instructions.

>> Shipping of returns
The easiest way to return your items is to contact us and we will organize a DHL courier to pick them up at your desired location and time. We have discounted shipping rates so in most cases, this way will be the cheapest. We will inform you of the exact shipping cost before we send the courier.

Shipping costs are non-refundable unless the received items were damaged during transport. If you receive a refund, the cost of return shipping will be deducted from your refund.

Of course, you can ship your items to our office with your preferred service. If so, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item(s).

Returns address:
SharpEdge (OsterRob d.o.o.)
Trzaska cesta 2
1000 Ljubljana
Slovenia

>> Dedicated to excellent customer service
We strive to solve any issues fast and with as little hassle for you. If you have some additional questions please contact us using below form, via chat in the right corner of the page, or by emailing us at support@sharpedgeshop.com.

 

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